Guest informs time they're going to check-in/check-out

Description

This article is to be used when guests inform us of their check-in/check-out time.

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Step by Step

This article should only be followed when the time is within the standard hours.
Check-in: After 3:00 PM
Check-out: Before 11:00 AM.

1st Step

1 – Follow the appropriate scenario:

• Guest informs Check-in hour – Apply the macro Check-in – Hour provided

• Guest informs Check-out hour – Apply the macro Check-out – Hour provided

2nd Step

2 - Update the ticket with the time provided by the guest:

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Extra

N/A