Host Wise
- Total activity 23
- Last activity
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Activity overview
Latest activity by Host Wise-
Host Wise created an article,
Guest asks to cancel the extra service/refund of the upselling request
DescriptionThis article is to be used when guests pay for an extra service/upselling request but then request us to cancel it and refund it.Step by Step1st Step1 - Follow this article. ExtraHow/whe...
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Host Wise created an article,
Guest asks for a discount
DescriptionThis article is to be used when guests ask us if we can provide a discount.Step by Step1st Step1 - Follow this article. ExtraHow/when to escalate issues to your TL
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Host Wise created an article,
Guest asks for a specific service/if we can provide extra services
DescriptionThis article is to be used when guests ask us if we can provide a baby crib, extra cleaning, allow pets, extra key, linen, extra towels, door opening...Step by Step1st Step1 - Follow the...
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Host Wise created an article,
Can't find article / the article I need doesn't exist
DescriptionThis article is to be used when you cannot find any available article related to report you received.Step by Step1st Step1 - Apply macro No article available ExtraN/A
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Host Wise created an article,
Guest asks if we can provide extra items such as trash bags/toilet paper/ etc
DescriptionThis article is to be used when guests ask us if we can provide extra items such as trash bags, toilet paper, detergent, etc. Don't use this article if guest's asking for these items bec...
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Host Wise created an article,
Guest asks if the tourist tax is mandatory / if they have to pay it
DescriptionThis article is to be used when guests ask us if the tourist tax is mandatory.Step by Step1st Step1 - Apply macro Turism tax ExtraHow/when to escalate issues to your TL
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Host Wise created an article,
Guest asks if we provide dishwashing/laundry detergent
DescriptionThis article is to be used when guests ask us if there will be dishwashing/laundry detergent in the apartment.Step by Step1st Step1 - Apply macro Initial kit - Detergent ExtrasGuest asks...
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Host Wise created an article,
Guest asks if the starter kit is charged / if they need to pay for the wine/water
DescriptionThis article is to be used when guests ask us if they need to pay for the wine/water left in the apartment.Step by Step1st Step1 - Apply macro Initial kit - Free ExtraN/A
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Host Wise created an article,
Guest asks if they have to clean the room/apartament before check-out or if we will clean it
DescriptionThis article is to be used when guests ask us if they have to clean the room or if we are the ones who will clean it.Step by Step1st Step1 - Apply macro Guest - Cleaning task ExtraN/A
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Host Wise created an article,
Guest informs time they're going to check-in/check-out
DescriptionThis article is to be used when guests inform us of their check-in/check-out time.Step by StepThis article should only be followed when the time is within the standard hours. Check-in: A...