Description
This article is to be used when guests ask us if we can provide a baby crib, extra cleaning, allow pets, extra key, linen, extra towels, door opening...
Step by Step
1st Step
1 - Follow the work instruction here.
2nd Step
2 - When payment is completed, create Breezeway task for the service requested - learn how to do it here.
Extra
- How/when to escalate issues to your TL
- Guest asks for a discount
- Guest asks to cancel the extra service/refund of the upselling request
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