FAQ
- Guest asks to cancel the extra service/refund of the upselling request
- Guest asks for a discount
- Guest asks for a specific service/if we can provide extra services
- Can't find article / the article I need doesn't exist
- Guest asks if we can provide extra items such as trash bags/toilet paper/ etc
- Guest asks if the tourist tax is mandatory / if they have to pay it
- Guest asks if we provide dishwashing/laundry detergent
- Guest asks if the starter kit is charged / if they need to pay for the wine/water
- Guest asks if they have to clean the room/apartament before check-out or if we will clean it
- Guest asks what are the check-in/check-out instructions
- Guest asks if they can have a late check-out
- Guest asks if there is parking available in the apartment or nearby
- Guest asks what our phone number/contact for support is
- Guest asks for the location of the apartment/property
- Guest asks if they can leave their luggage before check-in or after check-out
- Guest asks if the property offers a certain amenity/equipment or how they work
- Guest asks if they can have an early check-in