Guest asks if they can have a late check-out

Description

This article is to be used when guests ask us if they can have a late check-out.

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Step by Step

1st Step

1 - Apply macro Check-out later - Not possible

2nd Step

2 - If member pushback on decision - Escalate to your TL - know how here.

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Extras

• How/when to escalate issues to your TL