Guest asks if they can have an early check-in

Description

This article is to be used when guests ask us if they can have an early check-in.

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Step by Step

1st Step

1 - What's the check-in date? Check via Zendesk ticket Check-in field.

• If check in isn't in the same day as the report - Aplica macro Check-in earlier - Future
• If check-in is in the same day as the report - Via Zendesk ticket>Apps>Links app>Breezeway Tasks click on the Cleaning task. Then, follow Step 2.

2nd Step

2 - Confirm if Check-in cleaning task is Finished

• If task is finished and it's 11am or after - Apply macro Check-in earlier - Possible
• If task if finished but it isn't 11am yet - Apply macro Check-in earlier - Possible at 11
• If task isn't Finished - Apply macro Check-in cedo - Not possible

3rd Step

3 - If member pushback on decision - Escalate to your TL - know how here.

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Extra

• How/when to escalate issues to your TL