Guest asks if the property offers a certain amenity/equipment or how they work

Description

This article is to be used when guests ask us if the property/apartment has a specific amenity or how it works (TV, Wi-Fi, coffee machine brand, pool, etc.).

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Step by Step

1st Step

1 - Via Zendesk ticket>Links App>Listing Links>Open Breezeway, confirm if the apartment has the equipment/amenity the guest asked about.

2nd Step

2 - Follow the appropriate scenario:

• If you can't find any information - Apply macro Amenity - Pending info. Then, escalate to your TL - know how here.
• If you can find information about the amenity and it is available  - Apply macro Amenity - Available
• If you can find information about the amenity but it isn't available - Apply macro Amenity - Not available

3rd Step

3 - If member pushback on decision - Escalate to your TL - know how here.

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Extra

• How/when to escalate issues to your TL