Guest asks for the location of the apartment/property

Description

This article is to be used when guests ask us for the exact location of the apartment/property.

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Step by Step

1st Step

1 - What's the reservation status?

• If the reservation status is Inquiry/Waiting Payment/Reserved - Via Zendesk ticket>Links App > Listing Links, choose the platform where inquiry was made and copy the link. Then, apply the macro Info - Vague location

• If the reservation status is Confirmed - Via Zendesk ticket>Links App>Listing Links>Open Breezeway. Then, apply macro Info - Location

• If the reservation status is Expired/Canceled/Closed/Declined - Apply macro Info - New reservation

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Extra

• How/when to escalate issues to your TL