Host Wise
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Articles
Recent activity by Host Wise-
Guest confirms that they have already checked in/checked out
DescriptionThis article is to be used when guests inform us that they have already checked in/checked out.Step by Step1st Step1 - Follow the appropriate scenario:Guest informs they've Check-in – Ap...
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Guest asks what are the check-in/check-out instructions
DescriptionThis article is to be used when guests ask us for the check-in/check-out instructions.Step by Step1º passo1 - Follow the appropriate scenario:Check-in Instructions - Apply macro Check-in...
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Guest asks if they can have a late check-out
DescriptionThis article is to be used when guests ask us if they can have a late check-out.Step by Step1st Step1 - Apply macro Check-out later - Not possible 2nd Step2 - If member pushback on decis...
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Guest reports that they left/forgot items in the property/apartment
DescriptionThis article is to be used when guests inform us that they forgot personal items in the apartment and want to retrieve them.Step by Step1st Step1 - Apply macro Personal Items - Return 2n...
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Guest asks if there is parking available in the apartment or nearby
DescriptionThis article is to be used when guests ask us if there is parking in the property/apartment or nearby.Step by Step1st Step1 - Via Zendesk ticket>Links App>Listing Links>Open Breezeway 2n...
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Guest asks what our phone number/contact for support is
DescriptionThis article is to be used when a guest asks us for our phone contact for support.Step by Step1st Step1 - Apply macro Contact - Support ExtraN/A
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Guest asks for the location of the apartment/property
DescriptionThis article is to be used when guests ask us for the exact location of the apartment/property.Step by Step1st Step1 - What's the reservation status?If the reservation status is Inquiry/...
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Guest asks if they can leave their luggage before check-in or after check-out
DescriptionThis article is to be used when guests ask us if they can leave their luggage at the property before check-in or after check-out.Step by Step1st Step1 - Apply macro Guest - Leave bags 2n...
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Guest asks if the property offers a certain amenity/equipment or how they work
DescriptionThis article is to be used when guests ask us if the property/apartment has a specific amenity or how it works (TV, Wi-Fi, coffee machine brand, pool, etc.).Step by Step1st Step1 - Via Z...
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Guest asks if they can have an early check-in
DescriptionThis article is to be used when guests ask us if they can have an early check-in.Step by Step1st Step1 - What's the check-in date? Check via Zendesk ticket Check-in field. If check in is...